Student Information

Student Handbook

Please review the Student Handbook before enrolment. It contains important information about your course, policies, and responsibilities.

Academic Calendar

View important dates including course schedules, holidays, and key academic activities.

Complaints & Appeals

• Acknowledged within 2 working days
• Resolved within 15 working days
• Right to external review (ASQA)

See full policy: Complaints & Appeals Policy

Before You Enrol

Before enrolling, students must review all relevant course information to ensure the course is suitable for their needs.

• Course structure and units of competency
• Delivery mode and duration
• Work placement requirements (if applicable)
• Assessment requirements
• Total course fees and payment terms
• Refund conditions
• Student support services

Students will also complete a Pre-Training Review to determine suitability.

Unique Student Identifier (USI)

All students must have a valid USI prior to enrolment.

• Required for nationally recognised certification
• Allows access to training records

Create or retrieve your USI: www.usi.gov.au

Language, Literacy and Numeracy (LLN)

All students must complete an LLN assessment prior to enrolment.

This ensures students have the skills required to complete the course.

• Support provided if required
• Reasonable adjustments available

Student Support Services

• Academic and trainer support
• LLN assistance
• Access to learning resources
• Reasonable adjustment
• Support for at-risk students

Students are encouraged to seek assistance at any time.

Student Rights and Responsibilities

Students have the right to:

• Quality training and assessment
• Fair and respectful treatment
• Access support services
• Lodge complaints or appeals

Students are responsible for:

• Completing all assessments
• Participating in training
• Following policies and procedures
• Maintaining respectful behaviour

Complaints and Appeals

Students may lodge a complaint or appeal regarding training, assessment, or administrative decisions.

Email: info@prime.edu.au

Refer to the Complaints & Appeals Policy for full details.

Refunds

Refunds are managed in accordance with the Refund Policy.

• Cooling-off period applies
• Conditions apply after course commencement
• Refunds are based on fees paid

Refer to the Refund Policy for full details.